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Can't Find it in our Library?: Home

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Ask a Librarian!

Live chat sessions with library staff members are available between 8 a.m. and 5 p.m., Monday-Friday during the regular academic year.

If chat is offline, please call 559-453-2090 for assistance during regular library hours.

Can't Find it in our Library? We have other solutions!

Read on for information on the other systems we utilize to bring you resources that we don’t have here at the Hiebert Library.

Please request resources from Link+ and ArticleReach before contacting ILL. These systems work more quickly and have faster turnaround times. For more information on these systems, please see their respective guides linked to below.

For books and other media

Link+ Consortium

Hiebert Library is a part of the Link+ library consortium, giving FPU library users quick and easy access to a combined collection of over 8 million books and audio-visual items from about 60 libraries in California and Nevada. FPU library users may request items from Link+, which will be delivered to Hiebert Library, usually within 2-4 business days. You may keep Link+ books for 21 days, and can renew for an additional 21 days. You may have Link+ audio-visual media for 7 days, with no option for renewal.

Link+ may only be used to request printed books or audio-visual items. Online resources are not available through Link+.

I'm a main campus student. Take me to the guide that shows me how easy it is.

I'm a regional campus student. Take me to the guide that shows me how easy it is.

Inter-library Loan (ILL)

Can't find what you need in the Hiebert Library collection or Link+? FPU also belongs to the Inter-library loan (or ILL) system. ILL libraries span the world and include all sorts of cool resources. Before you send the request, please read and follow these guidelines. If you check in all these places and still want this book, please return to this page and fill out the form to request a book through ILL. Note: The minimum turnaround time for ILL materials is 2 weeks, so if you think you'll need something through ILL make sure you put in your request as soon as possible.

Request a BOOK through ILL.

For articles


New in 2017, ArticleReach has made requesting articles easier and faster. As with many of our systems, the success of your request is entirely in YOUR hands. Please read through our library guide on ArticleReach to get a really excellent understanding of the whole process before you request, including ways that you can make your requests go more quickly and be more successful.

Inter-Library Loan (ILL)

Can't find what you need in Encore and not finding a link to ArticleReach? The same Inter-library Loan (ILL) system that allows us access to books also allows us to request articles. Before you send the request, please read and follow these guidelines. If you still can't find the article and still need it, please return to this page and fill out the form to request an article through ILL. Please note that most of the time you will not have to use this form because the option to request through ArticleReach will be provided for you. This form is provided for the very rare moment when you are looking for an article of which Encore has absolutely no record. There are maybe 3 of these a year.

Request an ARTICLE through ILL.

A Word about Digital Resources & Copyright

Digital resources such as e-books and articles from online subscription databases have specific copyright rules and restrictions governing their use. E-books, for example, will never be able to borrowed from another library because typical restrictions on e-book access prohibit this. Articles found through online databases are more often available to be borrowed, though it depends on individual publisher rules. The lending library, not the Hiebert Library, interprets and enforces their own contracts with publishers and database vendors, and so some libraries may be able to provide copies of things other libraries cannot.


The copyright law of the United States (Title 17, United States Code) governs the making of photocopies or other reproductions of copyrighted materials.

Under certain conditions specified in the law, libraries and archives are authorized to furnish a photocopy or other reproduction. One of these specified conditions is that the photocopy or reproduction is not to be "used for any purpose other than private study, scholarship, or research." If a user makes a request for, or later uses, a photocopy or reproduction for purposes in excess of "fair use," that user may be liable for copyright infringement.

This institution reserves the right to refuse to accept a copying order if, in its judgment, fulfillment of the order would involve violation of copyright law.